Grrrrr

[MinnChad]

Is anyone else sick of 99.9% of all customer service centers you call having 'A higher than usual call volume' no
matter what day you call and when you call?

Does that make anyone else angry? GRRRRR!!!

It's EVERYONE'S excuse!

Honestly though, it's really pretty petty that not only do they save money by sending jobs to India, but they're too
cheap to at least hire enough people to handle the business.

[Sparkus]

I feel you on this. I think the problem may be due to companies having trouble finding enough people willing to work in customer service. Many seats, cubicles, whatever are empty and that means with fewer representatives staffed the lines are long in waiting. I know this from first-hand experience when I worked taking insurance claims from people. Not all companies send jobs overseas because of the logistical issues it presents. And I heard many complaints from people frustrated with the time they had to wait in que. It's probably something that will never change sadly.

[~*schnauzermom*~]

MinnChad, I agree.

What even got me more is when I called Comcast customer service and talked to 3 different people on the same call, then somehow I got "disconnected". Then when I called back, MORE waiting....waiting....waiting....then I get some sassy a** kid that thinks he is going to play games with me...THEN loses me again!

My call was regarding one of their competitors offering a better deal. Since I have all the equipment from Comcast I thought I may call amd see if they would want to at least match their competitor's deal. For that I got the run around. I heard it in these peoples voice and they kept asking the SAME question. One of 3 things, they are hard of hearing, they cannot comprehend English or they are just old fashioned stupid. From their attitude, voice (giggling and forgetting the phone was NOT put on mute so I CAN hear every word they are saying, so I am going with just stupid on this one!) they clearly thought they would have some "fun". Well, after three phone calls and almost 2 hours on the phone I finally got someone that had their attitude and head together. Got what I needed to get done, done AND they even gave me a $40.00 credit for all the hassle of holding, getting, disconnected and calling back!

I have a speaker phone on my handset, so I can keep doing the things I need to get done without getting a neck or shoulder cramp. If I have called the same business several times and I get that "A higher that usual call volume" line, I usually find another business that offers tha same or comparable goods or services that realizes MY time is valuable too.

I remember a movie we watched throughout high school, mostly in business classes...as a consumer OUR dollar speaks loud. If we do not like something, we can always take our dollar elsewhere. Vote with your dollars, your spending habits!

[Don57]

I agree with schnauzermom, vote with your business. Cannon has U.S. reps and answers promptly when you call. So, if you're looking for a printer or camera, think Cannon, good products and service. Dell has also got the message as a result of taking their cust. support to India. Now they also have U.S. reps since they lost a lot of retail business due to poor service. I wish Quickbooks would get the message. Vote with your business!!! Only reward companies who have service reps in the U.S. if that is possible with what you are seeking to buy. Eventually other companies will get the message when their bottom line goes bellyup.