I washed them to get them ready to take back to the store, but on the back of the receipt it says "used" items cannot be returned so I called the store.
The first lady spoke to me in an unfriendly manner, she put me on hold and the next lady said I cannot return the sheets or even bring them back for a credit because they cannot be re-sold. And then she said "okay?" in a pitchy voice, like she was ending the conversation.
What I should have done is told her, that it's not okay, that I have these defective sheets that says 360 ct 100% combed cotton but they stink! And what am I supposed to do with them?
Well, I didn't say that, but I did email the corporate office.
Here's the email I sent:
Here is the response I received:I purchased a set of 360 count 100% combed cotton bed sheets from your xx store on xx. I put them on the bed and within a few nights they started pilling. The pilling got worse and worse until eventually I washed them to take them back to the store, but I noticed on the back of your receipt it said "used or washed" items could not be returned.
I did call the store and was told that they won't take them back for return or credit because they can't resell them. That is obvious, but now here I'm stuck with inferior bed sheets that are full of these hard pills!
I have to say am really frustrated about this matter. I shop at your store quite frequently and can't remember one return I've made in the past year, and am sorry to know I cannot return one item.
I understand return policies but shouldn't a person be able to return something that is defective.
The real test, if they tell me I can return the item, is going to the store after reporting them. LOLDear :
First of all, my apologies for the problems your experienced regarding a return to our xx store. If you can please leave me a contact number so I can forward this information to the District Manager, Mary Williams, who is responsible for this location.
Once the District Manager has reviewed your comments she will call you.
Thank you again for taking the time to let us know what you experienced.
Respectfully,